Frequently asked questions
Straight answers about services, eligibility, privacy, and how care starts.
What services does Heals on Wheels provide?
We offer in-home wound management, pain management support, post-surgical care, therapy support, and psychiatric or emotional health support when appropriate. The main focus is advanced home wound care.
Who provides the care?
Licensed clinicians, nurses, wound care professionals, and therapists provide care depending on the patient's needs and care plan.
Can I receive care at home instead of visiting a hospital?
Yes. The service model is designed to bring wound care and recovery support directly to the patient's home, reducing travel, stress, and waiting-room exposure.
What wound types do you treat?
Common cases include post-surgical wounds, diabetic wounds, chronic non-healing wounds, vascular wounds, pressure ulcers, and bed sores.
Do you accept insurance or Medicare?
The team works with insurance and Medicare processes and helps with eligibility verification and documentation before care begins. Call to confirm coverage for a specific patient.
How soon can care begin?
Care can often begin within 24 to 48 hours after a referral or consultation request, once patient details, eligibility, and scheduling are confirmed.
How do you protect patient privacy?
Heals on Wheels uses privacy-conscious processes and secure handling of patient information. Avoid sending sensitive medical details through non-secure forms unless instructed by the care team.
Can family caregivers be involved?
Yes. Family education, practical guidance, and updates are part of the care experience when appropriate and authorized by the patient.
How do I book a consultation?
Call +1 (312) 493-0444, email office@healsonwheels.us, or use the appointment form on the contact page.